Bertrand, online education student with Colorado State University, is a man with an easy manner that immediately puts people at ease. When I talked to Bertrand about his experience with online education, I tried to time my call so that he would have the chance to sleep in a little bit on his day off. On about the third ring, I realized that I had miscalculated and it was still only 8:30 in the morning out in LA where Bertrand lives. When a relaxed, deep voice answered the phone, I asked guiltily if I had woken him up. After reassuring me he had been up for hours, Bertrand began to chat about himself and his experiences with online education.